New Customers

Welcome to 
Paws & Claws of Morganton, 
and thank you for your interest in our services.

We are dedicated to providing extraordinary pet care in a clean and safe environment that is fun 
and relaxing for pets and pleasing to their people. 

Please reach out to us if you have any questions.  
We look forward to meeting you!

STEP ONE:  CALL US TO CREATE CUSTOMER ACCOUNT

As a new customer, the first step to becoming a part of the Paws & Claws of Morganton family is to create your new customer account:

• Please CALL US at (828) 391-9880 and we will do this with you by phone (or, in person if you wish!)

• You will only have to create your account once. 
• After you have created your account, you will add your Pet(s) information.
• Once you have added your Pet’s – you can make reservations for the following Pet Services: 
Overnight Boarding/Lodging, Doggie Daycare, and Grooming.

STEP TWO:  COMPLETE & SUBMIT FORMS

The second step is to complete the owner/pet information forms  prior to your arrival or drop-off date.

1. Login to your customer account to fill out and sign the Contract & Release Form and Medical Release Form.  This can only be done by logging into your customer account and completing online within your account.

2.  You may fill out other required forms by tapping our website links below. 

• Paws & Claws Pet Owner Information

• Paws & Claws Pet Information

• Paws & Claws Multiple Pet Form
 

3. Or, you may stop by to pickup a "New Customer Packet" and drop the forms off prior to your arrival date.

4. You may also request the forms be emailed to you by emailing us:  reservations@pcm.pet

 Boarding Reservation Checklist

Vaccinations

• Email vaccination records to: reservations@pcm.pet 

• We must receive these records within 48 hours of stay.

• Canine vaccines required: Distemper/Parvo/Rabies/Bordetella

• Feline vaccines required: Feline distemper/Rabies

NOTE:  Please become educated on Canine Influenza aka dog flu.  
Tap here to learn more!

New Client Forms

• All forms must be completed prior to arrival.  

• Two KEY forms require you login to your customer account to COMPLETE and SIGN:

1. Contract and Release From

2. Medical Release Form

• Your other forms can be submitted online (links above), dropped off or emailed to us!

• There are 3 ways to obtain the forms: online, stop by and pickup a packet, or email us to request the forms be emailed to you.

Arrival Times

• First-time boarders need to be here by 5:00pm.

• All others need to be here by 5:30pm.

• This ensures out staff has time to get your pet(s) settled in before the end of the day!

Other Important Reminders/Notes

• Lobby is closed from 12 Noon to 1:00 pm.

• If it's your FIRST TIME staying with us or you would like a tour of our facility, please plan to come by prior to your drop-off date.

• Owners are not allowed to accompany their pet to the kennel area at drop-off.  It is upsetting for some pets and they usually do much better if mom and/or dad say goodbye in the lobby. 

Check Out Our Boarding Policies & Requirements (Tap Here)